Customer Service

UK Delivery
Delivery (P&P) to addresses WITHIN MAINLAND UK is £4.95. Outside this area P&P charges are £10.00.  In the event that there is no one available at the delivery address to sign for the goods, the courier will have a card informing you that he has attempted to make a delivery with a contact telephone number - please call to arrange another delivery time. At this point the goods become your responsibility.

Worldwide Delivery
The cost of delivery anywhere OUTSIDE THE UK is £10.00. We deliver to most destinations worldwide and non-UK delivery is via “International Signed For”, depending on the destination country.  A signature is required upon receipt of the goods.  In the event that there is no one available at the delivery address to sign for the goods, the courier will have a card informing you that he has attempted to make a delivery with a contact telephone number - please call to arrange another delivery time. At this point the goods become your responsibility.

Availability and Dispatch
Subject to credit card security checks and stock availability orders are usually dispatched within 5 days of receiving your order. 

Please note that WE DO NOT DELIVER to PO boxes, mail drop boxes or forwarding addresses of any kind.

Damaged/Faulty Goods for Return
We obviously do our best to ensure that every product shipped is of 100% quality.  If you should receive a damaged or faulty item please return to us at the below address with a covering letter outlining damage/fault. Please ensure you put your order number and contact details clearly on your letter so that we can arrange a product exchange/refund. All goods have a 30 day guarantee and certain products have a 2 year manufacturers warranty - please ask our team for more details.

Address to return damaged/faulty goods:

PLEASE CALL JAN ON 01977 640333

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

Please take a look at our Order Acceptance Policy..